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Customer Service

  • Shipping & Delivery

    • We strive to get orders out within 48 hours, IF STOCK IS AVAILABLE, of placing.  If there is a stock problem we will either offer a substitute or let you know that it is going to take time to order the stock.

      Some stock items like breweries, boilers, mash tuns needs to be manufactured as we and our suppliers do not keep stock of them.

      Draught equipment is also pre order items, but they can usually be delivered within a week of placing the order, if suppliers have stock.

      We ship with The courier guy and if you prefer, the post office, anywhere in South Africa, post office shipping is at your own risk.  Once parcels are collected by the courier company or sent to the post office, the order is out of our hands, and we cannot be held responsible for delays by the shippers.

     

    • Johannesburg collections are Monday to Friday, you can either pick up At Unit 4, 126 Watt Pl. Kya sand, and on some Saturday mornings from 9:00 AM to 1:00PM

 

  • Returns & Replacements

  • When we ship an order, we pack them as best we can, unfortunately, damages do happen, therefor, if something is broken we will replace it, if you return the broken item back to us.  If we need to do a refund to you for any reason, it takes 14 days and we will pay back the ammount you paid, minus, the bank fees, if it was a credit card transaction. if it is an EFT, we will pay back the full ammount.
  • Ordering

    You can place an order on the online webstore,  this will go to a shopping cart where you can then check out and choose your option to pay either by EFT, cash or Cradit Card via our Pay Fast portal.  Postal and Courier orders will only be despatched once money is in the account. 

  • Viewing Orders

  • All your orders can be viewed from your profile, you can now print invoices, see old orders and reorder.

  • Updating Account Information

    If your details change pleases update them that way can get your orders to you and communicate with you effectively. We cannot be held responsible should you have the incorrect details on the system.

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